General terms and conditions

University of St.Gallen, Institute of Insurance Economics,
St.Gallen, Switzerland («IVW-HSG»)

for the implementation of open executive education programs

1. scope

1.1 These General Terms and Conditions («GTC») shall apply to all individual contracts pursuant to Section 3.1. between IVW-HSG on the one hand and its respective customer (the «Customer»).

1.2 These GTC shall apply exclusively in addition to the individual contracts. Conflicting general terms and conditions or general terms and conditions of the customer deviating from these terms and conditions shall only become part of the contract if IVW-HSG has expressly agreed to their validity in writing.

2. subject matter of the contract

2.1 The IVW-HSG offers university-related open executive education programs for clients in Switzerland and abroad.

2.2 Within the framework of the CAS, DAS and MAS programs, the teaching of the material is accompanied by coaching of the participants by the IVW-HSG, which is intended not only to improve the learning effect, but also to promote the social competence and personal development of the participants.

2.3 In addition to coaching and training, seminar and diploma theses serve to address a fundamental issue of the customer and to provide solutions (e.g. a training concept of a corporate academy).

2.4 Teaching and coaching are provided by members of the faculty of the University of St.Gallen. If necessary, the IVW-HSG consults external lecturers at its own discretion.

2.5 An individual contract regulates which services (concepts, coaching, seminars) are provided to a customer in an individual case and in which form.

3. conclusion of contract

3.1 A contract shall come into existence upon the conclusion of a written contract setting out the details of a training offer (the «Individual Contract»).

3.2 An e-mail fulfills the written form requirement.

4. pricing

4.1 Unless expressly stipulated otherwise in the individual contract, the price for the services of IVW-HSG agreed as a lump sum in the individual contract shall be a net price. Any applicable tax is owed in addition to the net price.

4.2 The price includes, unless otherwise agreed in the individual contract:

  • Costs for documents and daily meals for the participants;
  • Costs for the rental of seminar and training facilities and the use of technical infrastructure

4.3 The price does not include, unless otherwise agreed in the individual contract:

  • The costs of accommodation and travel of the customer resp. Participants;
  • Costs arising in connection with leisure activities of Participants or social events.

4.4 Any discounts on the tuition fee (e.g. early bird discount in the amount of 5% or Future.Value discount in the amount of 10%) cannot be cumulated.

4.5 Subject to a deviating regulation in the individual contract, the invoice is due with the definitive registration of the participant and must be paid in full by the start of the seminar.
Payments are made to the account of the University of St.Gallen at:
Bankinstitut: PostFinance AG
Adresse: Mingerstrasse 20, 3030 Bern
Clearing: 9000
Konto-Nr. 90-747-8
IBAN: CH21 0900 0000 9000 0747 8
IBAN-QR: CH24 3000 0002 9000 0747 8 (zusammen mit QR-Referenznummer)
Swift: POFICHBEXXX
Inhaber: Universität St.Gallen, Dufourstrasse 50, 9000 St.Gallen

4.6 If the customer cancels the contract up to 3 months before the start of the seminar, no costs will be charged. Thereafter, 20% of the amount will be charged up to 30 days before the start of the seminar. If the participation is cancelled between 30 and 15 days before the start, 50% of the price is due, in case of later cancellation the entire price, plus any tax due according to section 4.1.
The customer has the right at any time, should a participant be prevented for any reason at short notice, to delegate a suitable other person to the seminar. In this case, no withdrawal payment is owed.

5. withdrawal from the contract

5.1 In case of important reasons which make the continuation of the contractual relationship unreasonable for one party, the withdrawal from the contract is possible by written notice.

5.2 In case of withdrawal by IVW-HSG for reasons for which the customer is not responsible, IVW-HSG shall reimburse the customer for any advance payments already made. Beyond that, there are no further obligations for the IVW-HSG. The financial consequences of withdrawal by the customer are regulated in section 4.5 above.

6. liability

6.1 IVW-HSG shall be liable for a careful conception and implementation of the seminar or coaching in accordance with the current state of management theory.

6.2 The liability of IVW-HSG shall be limited to the facts of gross negligence and intentional infliction of damage.

6.3 The services of IVW-HSG under these GTC resp. an Agreement do not qualify as consultancy services. Therefore, direct and indirect damages resulting from the implementation of the contents provided by I.VW-HSG under an individual contract by the customer or individual employees or participants shall be completely excluded from the liability of IVW-HSG.

6.4 Liability shall in any case be limited to half of the price pursuant to section 4.1 above.

7. intellectual property

7.1 The copyright for participant documentation remains with IVW-HSG or with the individual lecturers.

7.2 The use of the copyright for internal purposes of the Customer is permitted. Any further use of the documentation shall require a separate agreement between the Customer and the respective owner of the Copyrights.

8. secrecy and data protection

8.1 IVW-HSG shall guarantee the confidentiality of all secret information and data about the customer, participants and employees of which it gains knowledge in the course of designing and implementing the seminar, coaching or concept development.

8.2 General findings from the cooperation between the parties may be freely used by the IVW-HSG and the individual lecturers.

8.3 Address data of the customer and its employees and participants may be used by IVW-HSG for the purpose of direct information about future further education offers.

8.4 By registering for an event organized and conducted by the IVW-HSG, the registering person agrees to the privacy policy of the I.VW-HSG.

8.5 Any use of information and data going beyond the provisions set forth in Sections 9.1 to 9.3 shall require the express written consent of the Customer.

8.6 During our events, photos and videos are occasionally taken of and within the classes, which may be used on our website and social media channels. Participants who do not consent to this are asked to contact the seminar management team.

9. final provisions

9.1 Should one or more provisions of these GTC or of an individual contract be invalid or ineffective, the validity of the remaining provisions of these GTC and of the individual contract shall remain unaffected thereby. The illegal or invalid or unenforceable provision shall be interpreted as or replaced by another provision reflecting as closely as possible the original intention of the parties and the commercial purpose of the respective provision.

9.2 IVW-HSG shall be entitled to change these GTC at any time. For an individual contract, the version of these GTC valid at the time of signing the contract shall apply.

9.3 These GTC as well as the individual contracts shall be governed exclusively by Swiss law, excluding the conflict of laws provisions. The exclusive place of jurisdiction for disputes arising from these GTC or an individual contract is St.Gallen.

St.Gallen, January 22, 2026